Plumbing
| Small Leaks: | (Spigot, kitchen sink, bathroom sink, toilet leaking) Ask these questions:
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| Small broken pipes: |
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| Frozen/Busted pipes: | Not covered under warranty for any company, either repair or new construction |
| Sewage smell: | Smell sewage or a smell that I cannot describe |
| Hot Water lines: | Yes |
| Install shut off valves: | Yes |
| Repair shut off valves: | There is a main shut off in every home and building, one at washer and sinks, outside hose bib, and toilet. |
| Cap off shut off valves: | If you are turning your shut-off valve and it doesn’t shut off - you can go outside and go to your water meter and turn it off. IF YOU CANNOT ACCESS THE SHUT OFF VALVE you can call the fire department or water company and they will come out and shut it off for you. |
| Broken Fixtures: | Faucet, handles, shower heads, toilet (MANSFIELD) |
| Dishwasher: | Connect plumbing to dishwasher |
| Garbage Disposal: | Replace garbage disposal |
| Tubs & Sinks: | Connect plumbing to tubs and sinks |
| Install Water Dispenser: | Greenwell Plumbing provides them |
| Grease Trap: | Check/Repair/Install Grease Trap -- We DO NOT clean out Grease Traps |
| Pools: | We DO NOT do plumbing for pools |
| Septic Systems: | We DO NOT service septic systems themselves. If it is related to the plumbing(pipes) we will look at it. |
| Commercial Plumbing: | Fixtures, Pin hole Leaks, Ptrap (under the kitchen sink that U pipe) leaks, basket strainers , 40/50 gallon w/h , w/h bigger than 50 gallons, big leaks |
| Commercial Drain: | Any stoppage or slow drain |
| Install Water Softener: | Greenwell Plumbing provides them |
| Walk-in Tubs | We will do the plumbing, but we will not install |
| Trenchless Technology | Process that involves the renewal, replacement, or installation for underground utilities with minimal surface disruption or excavation. With trenchless digging, you can easily replace or fix hundreds of feet of your underground sewer line without having to rip up your lawn or removing trees. |
Drain Clean
| When you schedule a drain clean, ask questions: | Anytime a customer says that a toilet, sink, bath tub, drain, etc. Are "stopped up", "backed up" this indicates that you would book it under drain clean. This includes main line stoppages.
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| Slab: | Building or house on concrete no basement or crawl space, the clean out will be outside or inside of their home. It will look like a pipe sticking up out of the ground with a cap on it |
| Crawl Space: | Space under home or inside home |
| Basement: | A story of a building, partly or wholly underground. |
| Clean out: | A plumbing cleanout provides a convenient place to access a building's drain pipes to clear clogs and debris. You can describe this to your caller as a 4-inch-diameter pipe with a screw cap that has a square knob or indentation on the top. |
| Drain Issue Equipment: |
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Gas
| Gas: |
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Pumps
| Different types of pumps: |
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| Life Span: | 7-10 years |
| Questions to ask: |
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| Pump Job Types: |
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RPZ
| Reduced Pressure Zone Device: | Keeps back flow prevention used to protect water from contamination. |
| Test back flow prevention: | Questions to ask when testing back flow:
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| RPZ test results | If a customer calls about obtaining RPZ test results, send these requests to: DH Lou: Loretta Tanner (ltanner@turnpointservices.com) DH Lex: Samantha Hensler (samantha.hensler@turnpointservices.com) and CC to Mike Downs (mike.downs@dauenhauerplumbing.com) |
| Install back flow prevention: | 'MSD ESTIMATE' Book 8a-5p only (Do NOT add RPZ tag). We can book an MSD estimate for someone who does not have paperwork but they have to cover the cost unless they get it approved by MSD |
Water Heaters
| Installs | Check with Sup/Lead to see about scheduling W/H over 80+ gallons |
| Services |
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| Permits | DH: The following was taken from an entry by Erika Buchholz in Teams: If a customer calls in with questions regarding a water heater permit, please send me (ebuchholz@dauenhauerplumbing.com) an email and let the customer know I will reach out to them as soon as I can. Please remember I only pull permits for Dauenhauer, not all companies. Helpful Tips 1. If the customer is needing to know what their water heater permit number is, you can look in the files on the work order. I attached all permits to the work order after they are pulled. I also have started putting the permit # in the notes, the permit number will start with "PL-.." If you do not see a permit attached to the WO, please send me an email and I will look into it. 2. Once the permit is pulled, the inspector will try to reach out to the customer to schedule a time to come out. If they are not able to reach the customer, it is then the customer's responsibility to call the inspection office to schedule. 3. The number for the inspection office (502)573-0397, you can give this to the customer if they need to schedule their inspection. 4. Dauenhauer Lou and Lex install Bradford White water heaters. These heaters come with a 1 year warranty on labor and a 6 year manufacturer warranty. |
| Inspections | Customers inquiring about their water heater inspection do not go through us. We send the permit info over to the state, and it is up to the state at that point to contact them to have it inspected. Send an email to (ebuchholz@dauenhauerplumbing.com) to check that the permit was pulled and sent over to the state. At that point that is all you can do for the customer. |
| Tankless systems | Greenwell: The wiring portion of the work will need to be performed by an electrician |
| "Is it normal if my W/H Makes noise?" | Yes |
| Water Heater was flooded: | If the pilot light went out because of flooding in the area, we cannot relight it. the W/H will have to be replaced and unfortunately not covered under warranty. |
| If customer wants us to unhook W/H for a reason then hook it back up, can we do it? | Yes |
New Construction
| New construction: | All info is sent to Kora kora@dauenhauerplumbing.com Lisa Hughes lisa@dauenhauerplumbing.com |
| New bids/estimates: | Wes Mitchell -We do not cover frozen/busted lines under warranty. |
| Stoppages: | We do not cover any stoppages under warranty unless it’s determined it was caused by construction debris. |
| Warranty: | Warranty is covered up to 1 year* on the final inspection date located on the water heater (ex: final inspection date 5/29/20 .. warranty until 5/29/21) *only exceptions are Arbor Homes and Pulte Homes, those are 2-year warranties. |
| Service Department: | If the homeowner is wanting to add or change something in their home, that would go through the Service Dept. |
| Hours of Operation: | NEW CONSTRUCTION CLOSES AT 4 PM. |
| Follow up Email: | ALWAYS SEND A FOLLOW UP EMAIL WITH CUSTOMER NAME, BUILDER, HOW LONG THEY HAVE BEEN IN THE HOME, AND ISSUE AND THEN WE WILL TELL THE CUSTOMER THAT NEW CONSTRUCTION WILL REACH OUT TO THEM. |