| Commercial Heavy Plumbing: | Re-piping a section only |
| 1st Call: | 8 am – 10 am timeframe |
| Accounts Receivable: | They owe us money and are needing to pay a bill. |
| ACCOUNTS Payable | We owe them money. |
| ADJ: | All Day Job |
| AHS: | American Home Shield – H2O |
| B/U: | Backed Up AKA clogged |
| American Leak Detection | Company that pinpoints leaks in walls, under ground, under driveways, etc. They do not detect sewage leaks, only water lines. |
| Camera: | A camera on a line that can record what the inside of a pipe looks like to see if there are any roots, corrosion, or breaks in a pipe. |
| C/B: | Call Back AKA RECALL |
| C/O:
(Clean Out) |
A drain cleanout provides access to your main sewer line and is located outside of your home in the front or back yard. |
| Commercial Light Plumbing: | Fixing a leak, broken pipe, kitchen, or bathroom fixture |
| Drain Clean: | Clear out a stoppage |
| Ejector Pump: | An ejector pump is a pump that replaces gravity during the transportation of waste from a plumbing space that is situated underneath the remainder of the system. Ejector pumps are typically used when homeowners want to add an extra bathroom to their basement. |
| Estimate: | Anything a supervisor tech has to go out for |
| Excavation Sanitary: | Sewer water coming up in yard or in home |
| Excavation Water: | Fresh water in yard, big leak, or water bill high |
| Firm: | Being there at a specific time (More so only used for 8 am) |
| Gas: | Repairing or replacing a Gas line for natural/propane |
| Grinder Pump: | A grinder pump is a wastewater conveyance device. Waste from water-using household appliances flows through the home’s pipes into the grinder pump’s holding tank. |
| HomeServe: | A warranty company through the Louisville Water company |
| Jackhammer: | Jackhammer concrete to get to a branch or main line |
| Jetting: | Clean clogged or slow sewage lines with a blast of high-pressure water |
| MSD Estimate: | An estimate provided for (Metro Sewer District) estimate |
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| NTE: | NTE- Not to exceed. Means that if given an NTE you must document the amount in the work order. |
| Picote: | very efficient high-speed drain cleaning of cast iron, clay, concrete, and PVC pipes |
| Pipe Lining: | Replacing a pipe or portion of pipe with pipe lining |
| PO#: | Purchase order number |
| Recall: | Sending a Tech back out for a job that was previously completed yet the customer is still having issues |
| Residential Plumbing: | small leak, fix broken pipes, fix fixtures that are broken |
| Slab: | Building or house on concrete no basement or crawl space, the clean out will be outside or inside of their home. It will look like a pipe sticking up out of the ground with a cap on it. |
| Rough-in: | A plumbing rough-in means that all water supply and drain pipes have been run through bored holes in the studs and other framing members and that all pipe connections have been made. But no sinks, faucets, or other fixtures and end elements are yet installed at this phase. |
| RPZ Test: | Plumbers, contractors and building maintenance workers use RPZ testers to measure the differential pressure or pressure difference between two points. A backflow prevention device is used to prevent chemicals or pesticides from entering the water system and causing contamination. |
| R/S: | Reschedule |
| Shut off Valve: | A valve designed for and capable of positive closure to prevent flow within a piping system. |
| Snake/Auger: | A plumber’s snake or drain snake is a slender, flexible auger used to dislodge clogs in plumbing. The plumber’s snake is often reserved for difficult clogs that cannot be loosened with a plunger. |
| Sump Pump: | A sump pump is a pump used to remove water that has accumulated in a water-collecting sump basin, commonly found in the basements of homes. |
| Trenchless Pipe Repair | Process that involves the renewal, replacement, or installation for underground utilities with minimal surface disruption or excavation. With trenchless digging, you can easily replace or fix hundreds of feet of your underground sewer line without having to rip up your lawn or removing trees. |
| Water Softener: | A device or substance that softens hard water by removing certain minerals. |
| Well Pump: | A water well pump is a pump that is used in extracting water from a water well. |
| W/H: | Water Heater – Water heating is a heat transfer process that uses an energy source to heat water above its initial temperature. |