Contact Info
| Company Location: | Lexington, KY |
| Services: | Plumbing |
| Fayette/HVAC Transfer call: Club Line: | 859-233-0424 859-977-8995 |
| Dispatch: | Alicia Osborne 4564 aosborne@turnpointservices.com |
| Dispatch Weekends: | loudispatchers@turnpointservices.com |
| H2O Maestro Main Line: | 859-361-7925 |
| Job Inquiries: | Jeff Ziegler (All Brands) | 502-936-0372 (blind transfer) | jeff.ziegler@turnpointservices.com Bruce Saylor (Kentuckiana Brands) | 502-398-7416 | bruce.saylor@turnpointservices.com |
| Employment Verifications and HR Issues: | Employment Verifications: Jessica Jones | 502-548-0554 | jessica.jones@turnpointservices.com Payroll Issues: Catherine - catherine.leisy@turnpointservices.com HR related matters (email only please): Jennifer Cobb | jennifer.cobb@turnpointservices.com Ashley Edling | ashley.edlin@turnpointservices.com |
| Billing: | Travis 4400 tparks@fayetteheating.com Brittany 859-977-8912 Invoice adjustments send to aosborne@turnpointservices.com CC Kevil Pearl |
| Kevin Pearl (Plumbing service manager) | kevinp@fayetteheating.com Ext. 4585 |
| Membership Billing | Amy Bowman 4617 |
| Marketing questions: | Joni 6240 / joni@turnpointservices.com |
| Bathroom Remodel | kevinp@fayetteheating.com Ext. 4585 |
| Complaints/Concerns/Kudos: | Please send an email
|
- (H20 specific) As long as customer gives OK for plumber to be at house without anyone else there it is fine. Make sure to find out who is paying for service.
- If job is on HOLD - don’t reschedule, send to Alicia/dispatch
After Hours Fee
Regular Hours are Mon – Fri 8am – 8pm
*H20 provides 8-5 estimates on Saturdays and Sundays!!!*
| NO AFTER HOURS FEE/DISPATCH FEE FOR H20!! | $0 |
| Trip Fee: | If over 57min $125 |
| Military: | 10% Discount |
American Home Shield
Don’t book, send an Email to applicable rep, cc: louccleads@turnpointservices.com.
Redirect them to the Lexington Contact Center (859-233-0424) to be handled by Lori Braswell, Debbie Loveless, or
Kimberly Hammond during the week, or Veronica Stanley or Kimberly Hammond on Sundays.
| Mon-Fri: | kimberly.hammond@turnpointservices.com, dloveless@turnpointservices.com, or lbraswell@turnpointservices.com will handle calls. |
| Saturday: | lbraswell@turnpointservices.com should be the only one scheduling H20 Maestro AHS calls. |
| Sunday: | kimberly.hammond@turnpointservices.com or vstanley@turnpointservices.com are the only ones to handle calls. |
Memberships
| Comfy Club Membership Benefits $9.95 /month |
|
Call Note Template
| Format for Summary: | 8-10 BILL 7/31/20 TOILET WONT STOP RUNNING (TIMEFRAME METHOD OF PAYMENT DATE ISSUE) CALL BACK # |
| Format for Recall: | 8-10 RECALL 8/1/20 TOILET IS STILL RUNNING Job #2264520: $135.00 GARY ADAMS Replace fill valve. Toilet is new and other parts are in good working order. (Timeframe RECALL date issue previous job # amount$ technician name technician notes) |
Estimates
Any and all estimates can be scheduled for whenever the open capacity says. The exception to this are remodels. They need to be sent to Alicia for scheduling.