LOU  ------ 400 401 402, 427, 472( Indiana) 472 any zip that begins with these goes into LOU business unit     LEX ------ 403 404 405 406 any zip that begins with these goes into LEX business unit

Any questions regarding our pricing should be directed to Brian, David or Randy and let the customer know we will respond  back to them within 24 hours. Brian 502-379-1555 David 502-379-1538 Randy 502-664-8459

Payments:

If a customer calls to pay “an invoice”, please ask for the Job/Invoice#. If the customer provides the Job# and it is for a job that is open, the service technician should run the credit card. If it is a New Construction customer transfer the call to Cara ext. 1882.

Invoice questions:

Calls from a customer regarding an invoice does not necessarily come to billing – please get details to determine who should get the call.   Only calls for billed customers who received an invoice (COMMERCIAL BILLABLE ACCOUNTS) and have questions regarding the invoice has incorrect billing information (address wrong/not their property/etc.) should go to Sharon and Wendy.   Wendy Lyons- (wendy@dauenhauerplumbing.com or 502-791-9671 EXT. 1483)  Accounts Receivable/Billing: Sharon 657-1887 = The Service commercial customer owes us money.

Customer calls with questions about the work done or if it is a non-billable customer who paid when work was done, service will need to resolve issues… DO NOT SEND THESE TO SHARON AND WENDY.   ***Simple tip – if it’s not a Commercial Account it does not go to Sharon and Wendy***   AR/Billing - Sharon 657-1887 = The Service commercial customer owes us money. HSU/Billing - Kanita 657-1916 = HSU Invoice issues only. Lexington Payroll: Erika 502-936-0525 New Const Billing - Cara 657-1882 New Const Warranty: Kora 502-657-1911 AP/Payables – Kristie 657-1910 = We owe someone money or they received a check from Dauenhauer. Fleet/Trucks: Jay 502-657-1899

If you set up a new customer in our system who would like to be switched to billable, (Commercial accounts only) email the Sales Team:   (Louisville/Lexington) Chris Osenbaugh ChrisO@dauenhauerplumbing.com or call 502-936-1609   (E-town/Elmore) Logan Johnson logan.johnson@dauenhauerplumbing.com or 502-202-0606

Customers job number Contact name Make sure the email address and phone # for that person is on the account

 

• The Sales Team will follow up with the customer to get them the appropriate documents.
• Our policy is that new customers are to pay for the first call, then we can get them set up for billing for future service.

(Ted and Donna can override this, and it has to be documented in the job.)

Can Do

• Dishwashers
  • The plumbing, not installation of the appliance
• Garbage Disposal
  • Clear blockage
  • Plumbing
  • Replace / Install (no repair of the mechanics of the device)
• Shut off valves
  • Fix any leak from a shut off valve
• Vent Pipes
  • Plumbing, but reach out to MOD depending on the situation
• Walk-In Tubs
  • Plumbing, but not installation
• Pumps
  • Sump
  • Ejector
  • Grinder
  • Lifter
  • Well
• Gas (install, repair, reroute gas lines)
  • Gas Grills
  • Fireplaces (Gas logs, Gas inserts, Gas Fireplaces)
  • Firepits
  • Stoves
• Yard Hydrants (picture)

  Don'ts

• Work on pools
• Irrigation systems
• Rough-ins (as a stand-alone job)
• Pump septic tanks
• Install vents on septic tanks
• Jacuzzi pumps
• LP (propane) water heaters