Contact List
| Company Location: | Columbia, SC and Midlands (Richland & Lex County) |
| Contact: | Address: 10009 Broad River Rd, Irmo, SC 29063 Phone Number: (803) 732-3747 dispatch@meetzeplumbing.com |
| Emergencies: (Structural damaging or life threating) | Andy McCarty (803) 995-2707 Dale Hewitt (803) 309-2540 |
| Gas Fireplace Logs | Transfer to Kaeylin, who handles booking and questions |
| Billing, Invoices | Transfer to Tina |
| Service Manager | Andy McCarty 803-995-2707 |
| Kinetico Water Systems / Pipe Camera work | To Martina for booking or information |
| Unbookable Calls: (after 7pm and/or before 7am) | If the customer is returning a call, needs to schedule a booking, or needs to leave a message AFTER HOURS - take the information and email the call-back request to: dispatch@meetzeplumbing.com |
| Introduction: | “Thank You for calling Meetze Plumbing, this is ____________ with Customer Support, How can I help you?” |
| Booking: |
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| Email Template: | Subject “CUSTOMER SUPPORT” Callers Name: Contact Number: Address: City: State: Message: |
After Hours Fee
After Hours Fee: Quote if booked timeframe is after Business Hours.
(NOT WAIVED IF WORK PERFORMED)
Regular Hours are 7/days/week - Dispatch available Mon – Sat 7am – 7pm, Sun 9am-5pm
| Mon-Sun: | Trip Fee $49 |
| Holidays: | |
| Trip Fee: | If over 1 hour $125 |
| Hours: |
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| After Hours: | 1. After hours CSR will contact Hunter MOD for updates. 2. After hours CSR will call opening Louisville MOD to advise of overnight operational highlights. 3. After hours CSR will also follow up with an email. 4. Opening Louisville MOD will contact Hunter opening MOD to discuss operational highlight’s and will follow up with an email as well. If a customer calls in after our hours and says that we were there and now they have an emergency (possible property damage from leaking or flooding) call a manager directly either Andy McCarty 803-995-2707 or Dale Hewitt 803-309-2540 |
| Military Discount: | 10% |
| Senior Discount: |
Memberships
No memberships listed
Call Note Template
| Format for Summary: | 8-10 BILL 7/31/20 TOILET WONT STOP RUNNING (TIMEFRAME METHOD OF PAYMENT DATE ISSUE) CALL BACK # |
| Format for Recall: | 8-10 RECALL 8/1/20 TOILET IS STILL RUNNING Job #2264520: $135.00 GARY ADAMS Replace fill valve. Toilet is new and other parts are in good working order. (Timeframe RECALL date issue previous job # amount$ technician name technician notes) |
Service Area
| Richland County SC | Lexington County, SC |
| Arcadia Lakes | Batesburg |
| Blythewood | Cayce |
| Boyden Arbor | Chapin |
| Columbia | Gaston |
| Dentsville | Gilbert |
| Eastover | Irmo |
| Eau Claire | Leesville * |
| Forest Acres | Lexington |
| Gadsden | Oak Grove |
| Hopkins | Pelion |
| Ravenwood | Pineridge |
| Saint Andrews | Red Bank |
| Valencia Heights | Seven Oaks |
| Woodfield | South Congaree |
| Springdale | |
| Summit | |
| Swansea* | |
| West Columbia |
Do / Don't Services
Do
Dishwashers
If you’ve noticed your dishwasher isn’t draining or heating properly, we can help. Meetze Plumbing will figure out the cause and present a solution to get your dishwasher back in working order – and save your hands from another day of handwashing.
Garbage Disposals
Does your garbage disposal have a foul odor or not grind food properly – or has it just plain quit? We’ll assess the situation and fix the problem quickly, so you can get back to using your disposal.
Ice Makers
If your ice maker won’t work, the problem could be with the water fill system or the water inlet valve. Meetze Plumbing will send an expert to determine exactly what the issue is and repair it.
Gas Tankless Water Heaters
Meetze does install and/or repair these water heaters. Power companies usually offer rebates to the homeowner upon submission of a form found on the power company's website regarding Gas Tankless Water Heaters. (always free estimate)
Don't
Electric Tankless Water Heaters
Meetze does not install or work on electric tankless water heaters.
Irrigation systems